The most common cause of the game not opening is that the file got interrupted while downloading. This can happen for a few reasons, and it's super easy to fix:
1. Re-download the game from the Account Page
2. Re-click the download link in the purchase confirmation email (these never expire).
After you've downloaded the folder, you'll notice that it's zipped. This is just so we can send you a large file through cyberspace without needing a warp reactor to do it.
To unzip the file, follow these directions:Mac:
Double-click the folder, and it should extract it to an unzipped folder with the same name (here's a guide on YouTube
).Windows: Here's a video guide
demonstrating how to unzip folders in Windows.
Once the kit extracts, you'll see a folder with the escape kit files. Inside, you'll find a folder called Game. That's where your printable game lives.
If you still can't open and print the game after you've downloaded it again, just drop me a line
and I'll send a carrier pigeon your way to deliver the goods.