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How Can We Help?

Is this whole thing just not working out for you? Don't worry, our refund policy is simple:
You get 100% of your money back, no questions asked.
Just shoot us a message
Shirley watson puzzle master
If you didn't have a good time, you shouldn't pay. It's really that simple.

Ok, let's sort this out:

Contact Us

We're terribly sorry that your DIY escape room experience wasn't magical (that sucks!) and we'd love to help. 

We'll always stand by our good times guarantee, so please don't be shy about getting in touch. If you didn't love the game, if it wasn't what you were expecting, or if it just won't work for your group, then we'll send you a 100% refund. No hard feelings, no questions asked.

Just contact us using the form to the left, or by sending us a message on our Facebook page.

If a refund isn't quite the ticket, we can also swap your game for something that you'll like better. Just choose a game you like the look of, or ask us to help you decide.

Our friendly problem-solving wizards will respond within 24hrs and get the ball rolling on your refund/exchange right away. 
(If you're in the US, please give it a full day before chasing us up. The team works in the southern hemisphere, so we're probably asleep when you send your message. Plus, we generally don't work weekends).

You'll be refunded through PayPal, or straight to your bank account through Stripe (depending on how you opted to pay). Sometimes it takes a few days for the transfer to go through - the tech goblins like to meddle with these sorts of things. However, you should always have your refund within a week.

Sorry again that the game didn't live up to expectations. If you don't mind, could you let us know why? We're always looking to improve so that we can help throw a magical party every single time!
Copyright © 2023 Lock Paper Scissors Publishing.
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This DIY blueprint has the building blocks you'll need to get started, find puzzles, and CRUSH IT:
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