We're terribly sorry that your DIY escape room experience wasn't magical (that sucks!) and we'd love to help.
We'll always stand by our good times guarantee, so please don't be shy about getting in touch. If you didn't love the game, if it wasn't what you were expecting, or if it just won't work for your group, then we'll send you a 100% refund. No hard feelings, no questions asked.
Just contact us using the form to the left, or by sending us a message on our
Facebook page.
If a refund isn't quite the ticket, we can also swap your game for something that you'll like better. Just
choose a game you like the look of, or ask us to help you decide.
Our friendly problem-solving wizards will respond within 24hrs and get the ball rolling on your refund/exchange right away.
(If you're in the US, please give it a full day before chasing us up. The team works in the southern hemisphere, so we're probably asleep when you send your message. Plus, we generally don't work weekends).
You'll be refunded through PayPal, or straight to your bank account through Stripe (depending on how you opted to pay). Sometimes it takes a few days for the transfer to go through - the tech goblins like to meddle with these sorts of things. However, you should always have your refund within a week.
Sorry again that the game didn't live up to expectations. If you don't mind, could you let us know why? We're always looking to improve so that we can help throw a magical party every single time!
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