Hitting the wall may cause the entire team to panic. They’ll throw out more solutions than a Wheel of Fortune audience. Use Step #1 and help them relax.
Then, clearly and calmly, discuss the situation. See where people are stuck at, and what's not making sense. The single best way to beat an escape room is to always communicate clearly (for other game-winning tips,
check out this article), so re-establishing team communication is essential! If everyone is on the same page, then they can help each other out.
Pull your heads together and reshuffle the clues. Not too long ago, my crew ran into real issues with a mystery escape room. The killer was winning! We searched the room, laid the clues on the table, and beat our heads against the wall. Nothing worked.
We slowed down, took a deep breath, and rearranged the clues to gain a fresh perspective. One of the crew members figured it out in seconds! But if we had not come together, relaxed, and taken a different approach, we would likely have been the next ones laid out on the killer’s table!
If simply stopping and talking doesn't set things in motion, never fear, that's what the rest of this guide is for! Calmly explain that you have a plan, and carry on with the rest of this checklist.
Make sure that you stay positive and calm. After all, the point of playing a mystery escape room is to have fun! If your team is in a disheartened slump, then chances are you'll never escape... and the experience will end up a sour one. Simply keeping an upbeat demeanor can be the difference between a fun experience, and a total party pooper of a game!
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NOTE: Of course, if you're the only one that's stuck, you don't need to pull the whole team together. Let them carry on doing their thing. But it'll help if you can grab just one other person to help you think things through. Maybe they have a detail that you're missing.)